SHOP POLICIES  

Thank you for stopping by! If you have any requests or questions that I haven't covered below, please get in touch with me, I would love to help.
FAQ
SHIPPING
GIFT SHIPPING
RETURNS

Q. Is it possible to see a sample proof before purchase?

Yes, absolutely! Feel free to contact the shop and let me know what you would like.  

 

Q. Why is the paper a different size than the image? What size frame should I buy?

My prints are designed to be displayed in frames with mattes. The extra white margin stabilizes the print behind the matte. Standard frames with mattes can then be purchased and are usually labelled with the specific size, for example 'Fits 8"x10" print or photograph'.

 

Q. What do the sizes in the drop down menu mean?

The sizes listed in the drop down denote the frame or matte opening size that the print is designed to fit.

 

Q. Do the prints come framed? Can I purchase a frame with the print?

No, I am sorry at this time I can't offer frames. I can't be competitive in that market and it would do awful things to my shipping fees. I do sell my work in standard sizes so it is simple to find frames.

 

Q. Can I get these images in a different format?

No, I am sorry, in order to focus on quality prints I am not equipped to supply digital files, wrapped canvas or wall decals.

 

DISPLAY COLOUR vs. PRINT COLOUR:

I try very hard to display colours as accurately as possible, but unfortunately the colour in your prints is likely to differ somewhat from what you see on your monitor. It is amazing how much variation there is in computer monitor displays!

I don't like waiting for things to arrive, so I try to make your wait time as short as possible too! If you need something by a certain date don't hesitate to send me a message, even if the date is close. I can often make arrangements to meet your deadline.

 

Shipment will be made to the address specified in your payment details. If you would prefer a different address, please let me know at check out. Prints are packaged with sturdy 1000gsm card and enclosed in a cellophane sleeve for additional protection and mailed in a rigid cardboard envelope.  

DOMESTIC SHIPPING (AUSTRALIA): Please allow 4 business days from time of order approval / cleared payment for printing and packing. I use Australia Post and have found it usually takes 3-7 business days for prints to be delivered.

INTERNATIONAL SHIPPING: Please allow 4 business days from time of order approval / cleared payment for printing and packing. Delivery time is usually between 10 and 24 business days depending on the destination country. Since we are dealing with multiple postal systems and customs, there can sometimes be delays beyond my control.  Any customs, duties or taxes incurred by the destination country are buyers responsibility. 

EXPRESS SHIPPING POLICY: If you need something quickly, please contact me before purchase so that I can adjust the shipping to reflect the increased cost. 

If you are sending your purchase as a gift, please get in touch with me and we can organise a note, gift wrapping and collect the (lucky) recipients address!

Every order is printed especially for you so I can't really offer returns.

 

That said, the most important thing is that you're happy with your purchase! I can always break my own rules (and do!) to make sure you're completely pleased with your experience, so if there are any issues let me know.

Aussie Angel_Helen Platania
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© 2016 by Helen Platania. All rights reserved.